Privacy
Privacy policy
What this site keeps in your browser, what we collect if you send a request, who handles it, and how to have it corrected or deleted.
Last updated October 26, 2026
The short version
- The bill check, the cost estimator, the rate checker, the calculators and the site search run in your browser. The numbers you type into them are not sent to us.
- The Power Desk saves the sites you add in this browser only. We never receive them.
- This site has no sign-in, no advertising cookies and no analytics or tracking scripts.
- If you send us a request through a form, we collect what you type, as described below, and nothing more is taken from your device.
- A request does not subscribe you to marketing, and it does not send you a confirmation or registration email.
- We do not sell personal information, and we do not use it for advertising.
Who this covers
CommercialElectricityRates.com is a HAUSE Energy property published by HAUSE. In this policy "HAUSE", "we" and "us" mean the publisher of this site. It covers this website and anything you send us through it.
What stays in your browser
The tools work out their answers on your device, from data that is already in the page. The Power Desk stores the sites you enter in your browser's local storage, which is a small private store that belongs to this site on your device. Clearing this site's data in your browser deletes it, and we cannot recover it for you because we never had it.
When you send a request, a random reference number (not your details) is kept in this browser tab's session storage so that the same request is not sent twice. It disappears when the tab is closed.
What we collect when you send a request
Only what you type and choose to submit through a form on this site:
- your name, email address and business name, and a phone number if you give one;
- your state, the service address, an approximate monthly spend band, the number of meters and the message you write;
- which permission you ticked, with the exact wording shown beside it and its version, so that what you agreed to can be shown later;
- the page you were on, the site you arrived from (its address up to the path, never the part after a question mark), any campaign tags in the address you used, and a reference number for the request.
Please do not put account numbers, meter identifiers or ESI IDs in a form or an email. This site does not accept bill documents or file uploads.
Like any website, the network that delivers these pages to you handles your device's address and browser details so that the page can reach you and so that abuse can be blocked. We do not use that for tracking.
How a request is handled
HAUSE uses Cloudflare for intake and storage, GoHighLevel for enquiry management and Resend for internal notifications. A person reviews the request and may contact you about it. Sharing the request with a supplier or another provider is discussed with you first; no supplier comparison is open today, so nothing has been shared. The form does not subscribe you to marketing or generate a customer registration email.
| Provider | What it does for us |
|---|---|
| Cloudflare | Delivers this website, receives the request through its network and stores a copy of it. |
| GoHighLevel | Our customer record system, where the request and the permission you gave are kept so we can follow up. |
| Resend | Sends us an internal email alert that a request has arrived. |
Our providers may process information in the United States, Canada and other countries where they operate. We may also disclose information where the law requires it, or to protect the safety and rights of people or of this service.
Ask HAUSE chat and follow-up
Ask HAUSE is automated general guidance powered by OpenAI GPT hosted by Cloudflare. Before your first question, Agree & send consents to AI processing of your question and recent conversation. Avoid sensitive information. The chat stays in this page's memory; reload or Clear chat removes it here, but does not erase information already processed by a provider. Day-scoped IP hashes and request counters limit abuse.
Request team follow-up uses a separate permission to share your contact details, location, request, conversation and page attribution with HAUSE and a qualified provider where available. You can use the follow-up form without chatting. Submitting does not book work or confirm local availability.
How long we keep it
We keep a request for as long as we need it to deal with it and for a reasonable period afterwards, and we delete it when you ask unless the law requires us to keep it. If you withdraw a permission we stop the activity it covered.
Your choices and rights
You can ask us to tell you what we hold about you, to correct it, to delete it, or to stop using it for something you had permitted. We honour these requests from anyone, wherever they live, including people in US states whose privacy laws give them these rights. To ask about access, correction or deletion of a submitted request, call +1 587-316-6194 and identify this website and the approximate date you sent it. We may need to confirm that the request comes from the person it is about before we act on it.
Children
This site is for people running or advising businesses and is not directed at children. We do not knowingly collect information from them.
Security
What we do and do not do to protect what we hold is on the security page. No system is perfectly secure, and we say so rather than promise otherwise.
Changes to this policy
When we change this policy we change the date at the top. If a change affects what we do with information you have already sent, we tell you before it applies to that information.
Contact
Questions about this policy: call +1 587-316-6194. The contact page says how to raise a complaint.