Compliance
Licences and registrations
Which entity performs which act, in which state, under which authority. We never imply that one licence covers everything.
Facilitating a commercial electricity supply transaction is a regulated act in most competitive states, and the requirement differs by state: broker registration, aggregator certification, consultant registration, or none. A single licence does not cover the country, and no partner licence is an umbrella over an unlicensed party.
Who performs which act
| Activity | Performed by | Regulated? |
|---|---|---|
| Publishing market education and calculators | CommercialElectricityRates.com | No |
| Analysing a customer’s own bill | CommercialElectricityRates.com | No |
| Rate schedule and tariff review against filed utility tariffs | CommercialElectricityRates.com | Generally no — verify per state |
| Preparing or running a supplier solicitation | Licensed partner, not yet engaged | Yes in most competitive states |
| Advising on or recommending a specific supply offer | Licensed partner, not yet engaged | Yes in most competitive states |
| Holding an LOA or acting as agent for an account | Licensed partner, not yet engaged | Yes |
| Receiving transaction-based compensation | Licensed partner, not yet engaged | Yes |
These acts are not performed today because supplier comparison is not open. The licensed partner that will perform them is named here, state by state, before comparison opens anywhere.
Per-state register
Every competitive or limited market requires a completed row before a single page offering a comparison goes live. Required fields: approved legal entity, licence or registration number, permitted acts, covered customer classes, covered utility territories, compensation disclosure requirement, record retention duty, complaint route, and counsel review expiry date.
| Market | Structure | Regulator | Registration status |
|---|---|---|---|
| California | Limited / special pathway | CPUC | Not open |
| Connecticut | Competitive | PURA | Not open |
| Delaware | Competitive | Delaware PSC | Not open |
| District of Columbia | Competitive | DC PSC | Not open |
| Illinois | Competitive | ICC | Not open |
| Maine | Competitive | Maine PUC | Not open |
| Maryland | Competitive | Maryland PSC | Not open |
| Massachusetts | Competitive | MA DPU | Not open |
| Michigan | Limited / special pathway | MPSC | Not open |
| Montana | Limited / special pathway | Montana PSC | Not open |
| Nevada | Limited / special pathway | PUCN | Not open |
| New Hampshire | Competitive | NHPUC | Not open |
| New Jersey | Competitive | NJ BPU | Not open |
| New York | Competitive | NY PSC | Not open |
| Ohio | Competitive | PUCO | Not open |
| Oregon | Limited / special pathway | Oregon PUC | Not open |
| Pennsylvania | Competitive | PA PUC | Not open |
| Rhode Island | Competitive | RIPUC | Not open |
| Texas | Competitive | PUCT | Not open |
| Virginia | Limited / special pathway | Virginia SCC | Not open |
The 31 fully regulated markets are not listed here because no regulated supply-brokerage act occurs in them. Advisory work in those states may still carry its own requirements and is reviewed separately.
Complaints
A person at HAUSE reviews every complaint, with an escalation path to the relevant state regulator if you are not satisfied with the outcome. We count complaints and treat the rate as the leading indicator it is. How to raise a complaint.